Clink — Owner Reports

The five reports AJ & Sheena receive from The House. Sample numbers — live emails pull real data.

1 · Morning Brief — daily 8am (push + email)
Subject: Tonight at Clink: 42 covers · 2 need confirming
CLINK!  ·  Morning Brief

Your day at Clink

Friday, June 27 — here's tonight on the books.

42
Covers tonight
18
Reservations
16
Confirmed
2
To confirm
⚠️ 2 reservations still need confirming — 8 covers. Confirm now →

Tonight on the books

Biggest party 10 · 7:00 PM (anniversary)
VIPs in tonight Eleanor Voss

Occasions tonight

  • Anniversary — the Harrises · party of 4 · 7:00 PM
  • Birthday — Dana's mom · party of 6 · 8:00 PM

Kitchen & bar

86'd tonight Oysters, Negroni
Specials Spring Pea Risotto, Smoked Old Fashioned
🌙 Overnight, Claire caught 3 calls and 1 new booking while you were closed.

From last night's floor

  • Bar — Jordan: Ran low on mezcal, reordered. Two walk-ins waited 20 min.  ▶ Listen
  • Server — Mia: Smooth night; table 12 loved the risotto.

Read the full debriefs →

Open The House for the full brief, tonight's reservations, and live 86s & specials.

2 · End-of-Night Recap — nightly 10pm (email)
Subject: Tonight, wrapped: 38 covers · 14 calls handled
CLINK!  ·  Last Call

Tonight at Clink

Friday night, wrapped.

38
Covers
14
Calls handled
4.7★
Avg rating
1
Frustration

From the floor

  • Bar — Jordan: Low on mezcal, reordered. Smooth otherwise.  ▶ Listen
  • Kitchen — Andre: 86'd oysters at 9; risotto outselling 2:1.

Read all 3 debriefs →

Needs follow-up

  • Karen Whitfield — unhappy about a wait at her last visit
Tomorrow: 38 covers / 16 reservations — ⚠️ 4 unconfirmed. Confirm before service →

Tomorrow's prep

VIPs / occasions Anniversary — the Harrises
86'd / specials 1 86'd · 2 specials

Automated end-of-night recap from The House.

3 · Open Loops — when items age (push + email)
Subject: ⚠️ 8 covers at risk — a few things are waiting
CLINK!  ·  Open Loops

A few things are waiting on you

8
Covers at risk
2
Awaiting confirm
1
Unheard message
3h
Oldest waiting

Awaiting a confirm — soonest first

  • Tonight 7:30 PM · Marcus Reed · party of 4 3h ago  Confirm →
  • Sat 6/27 8:00 PM · the Alvarez party · party of 6 2h ago  Confirm →

Unheard messages

Confirm the reservations or mark the messages reviewed and they clear from Open Loops.

4 · Service Recovery — unhappy-guest call (push + email)
Subject: A guest was unhappy on a call — Karen Whitfield
CLINK!  ·  Service Recovery

A guest was unhappy on a call

Karen Whitfield · +1 503-555-0182 · Regular · 8 visits

Upset about a 40-minute wait at her last visit despite having a reservation.

"I had a booking and still waited forty minutes at the bar."
🗓️ She's booked again — Sat 6/28, 7:30 PM, party of 4.

Summary: Called to book Saturday and raised a poor experience two weeks ago.

▶ Listen to the call  ·  Read the transcript →

Captured by Claire after the call. Clear it from Alerts once it's handled.

5 · Weekly Report — Mondays 9am (email)
Subject: Your week at Clink: ▲12% covers, 31 caught after-hours
CLINK!  ·  Weekly Report

Your week at Clink

Last week with Claire, and the week ahead.

132
Covers booked
84
Calls handled
31
Caught after-hours
4.6★
Avg rating
132 covers across 46 reservations · 78% confirmed · ⚠️ 8 left unconfirmed — chase these →

Trends vs last week

▲12%
Covers
▲7pts
Confirmed
▲9%
Calls

Last week with Claire

Covers booked 132 · 46 reservations
Confirmed 78% · ▲ from 71%
Business caught after-hours 31 calls — would've gone to voicemail
Avg call rating 4.6 ★ ▲ +0.3
Reservations from social 3 · 5 posts out

3 frustrations this week

About Clink (2) — service recovery

  • Karen Whitfield — wait despite a reservation
    "I had a booking and still waited forty minutes."
  • A guest — cold entrée on a Friday visit

About Claire (1) — tuning backlog

  • Daniel Cho — couldn't understand the specials

Regulars & VIPs

VIPs

  • Eleanor Voss · +1 503-555-0114 (22 visits · last 5d ago)

Regulars away 45+ days

  • Tom Bradley (8 visits · last 52d ago)

From the floor this week

6 shift debriefs logged — recurring theme: mezcal running low on weekends.

Read the debriefs →

Birthdays this week

  • Jun 26 (in 2 days) — Sofia Marin · +1 503-555-0167

Automated weekly report from The House. Edit guest occasions on a guest's profile in the hub.